At Crushed Fit, customer satisfaction is our top priority. Please read our shipping and return policy carefully to understand how we handle orders, deliveries, and returns.
Shipping Policy
Order Processing
- All orders are processed within 2-3 business days after placing the order.
- Orders are not processed, shipped, or delivered on weekends or holidays.
- During high-volume periods (sales, launches, holidays), processing time may be extended. You will be notified via email in such cases.
Shipping Methods & Estimated Delivery Times
We offer multiple shipping options at checkout. Estimated delivery timeframes:
- Standard Domestic Shipping: 3-5 business days
- Expedited Domestic Shipping: 2-3 business days
- International Shipping: 7-21 business days (varies by country)
Please note: Delivery times are estimates only and not guaranteed.
Shipping Fees
Shipping costs are calculated at checkout based on your shipping address and selected method. Occasionally, we offer free shipping promotions, which will be clearly stated on our website or in promotional material.
Tracking Your Order
Once your order has shipped, you will receive an email with your tracking number. You can use this to monitor the status of your delivery.
International Orders
We ship worldwide. However:
- Delivery times vary significantly based on location and customs clearance.
- Crushed Fit is not responsible for any customs duties, taxes, or import fees imposed by your local government.
Incorrect Shipping Information
Please ensure your shipping address is correct at the time of checkout. If an incorrect address is provided and the package is returned to us:
- We will notify you via email.
- You will be responsible for reshipping charges
Return & Exchange Policy
We want you to love what you ordered! If you are not satisfied with your purchase, we offer returns and exchanges under the following conditions:
Return Window
- Items must be returned within 14 days of the delivery date.
- Return requests made after this period will not be accepted.
Eligibility for Return
To be eligible for a return:
- The item must be unused, unwashed, and in its original packaging, with tags still attached.
- We do not accept returns on:
- Final sale items
- Gift cards
- Undergarments or hygiene-related items
How to Initiate a Return?
- Email our support team at support@crushedfit.com with your order number and reason for return.
- Once your return is approved, we will provide detailed instructions and the return shipping address.
Return Shipping Costs
- Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., defective or wrong item sent).
- We recommend using a trackable shipping service, as we cannot guarantee receipt of your return without tracking.
Exchanges
Need a different size or color?
- We accept exchanges on eligible items within 14 days of delivery.
- Exchanges are processed once the original item is returned and inspected.
Refunds
- Once your return is received and inspected, we will notify you via email of your refund status.
- Approved refunds will be credited to your original payment method within 5-10 business days.
- Shipping fees (original or return) are non-refundable, unless the return is due to our error.
Damaged or Incorrect Items
If your order arrives damaged or you received the wrong item:
- Contact us at support@crushedfit.com within 14 days of delivery.
- Include your order number and clear photos of the item.
- We will offer a replacement, refund, or store credit depending on the issue.
Contact Us
For any questions about shipping, returns, or your order status, reach out to us at:
📧 support@crushedfit.com